1. Agreement
These Terms govern your use of Rosta Suite ("Rosta", "the Service"), operated by Galaxy Professionals ("we", "us"). By creating an account, installing the app, or using the Service, you ("Merchant", "you") agree to these Terms.
If you are agreeing on behalf of a company, you confirm you have authority to bind that company.
2. The Service
Rosta connects a merchant's sales channels and accounting system to provide inventory synchronization, order import, and accounting functionality. Available features depend on the subscription plan and the channels you connect.
We may add, change or remove features. Where a change materially reduces core functionality, we will give reasonable notice.
3. Your account
- You must provide accurate account information and keep it current.
- You are responsible for safeguarding your login credentials and for all activity under your account.
- You are responsible for the users you invite and the permissions you grant them.
- Notify us promptly at info@galaxyprofessionals.com if you believe your account has been compromised.
4. Channel connections and authorization
To use the Service you authorize Rosta to access your connected sales channels and accounting systems through their official APIs. You confirm that you are authorized to grant that access for each store you connect.
You may disconnect a channel or uninstall the app at any time. Disconnection stops future synchronization; it does not by itself delete data already imported (see the Privacy Policy for retention).
5. Your data
Ownership. You retain all rights to your business data, including product, inventory, order and customer data ("Merchant Data"). We claim no ownership of it.
Our use. We process Merchant Data only to provide, secure and support the Service, and as described in our Privacy Policy. We do not sell Merchant Data and do not use it for advertising.
Accuracy. You are responsible for the accuracy of the data you enter or import, including costs, prices, stock counts and accounting settings.
Accounting disclaimer. Rosta produces accounting records and reports from the data you provide. It is a tool, not a substitute for professional accounting or tax advice, and we are not responsible for filings, tax positions, or decisions you make based on its output. You are responsible for reviewing your records and for compliance with applicable accounting and tax rules.
6. Data protection terms (DPA)
This section applies where Rosta processes personal data on your behalf.
6.1 Roles. For personal data contained in your store and order data, you are the controller and Rosta is the processor.
6.2 Instructions. We process that personal data only on your documented instructions, which are given by your use of the Service and these Terms, unless we are required to do otherwise by law.
6.3 Scope of processing. - Subject matter: provision of inventory, order and accounting synchronization - Duration: the term of your subscription, plus the retention periods in our Privacy Policy - Categories of data subjects: your customers - Categories of personal data: name, email address, phone number, shipping and billing address, and order details
6.4 Confidentiality. Personnel authorized to process personal data are bound by confidentiality obligations.
6.5 Security. We maintain appropriate technical and organizational measures, including those described in our Privacy Policy: encryption in transit and at rest, per-merchant database isolation, access controls, environment separation, and audit logging.
6.6 Sub-processors. You authorize the sub-processors listed in our Privacy Policy. We remain responsible for their performance. We will give notice before adding a new sub-processor that processes personal data.
6.7 Assistance. Taking into account the nature of the processing, we will assist you with data subject requests, security incidents, and data protection impact assessments, so far as reasonably possible.
6.8 Breach notification. We will notify you without undue delay after becoming aware of a personal data breach affecting your data, and will provide the information reasonably available to us.
6.9 Deletion. On termination, we delete Merchant Data in accordance with the retention periods in our Privacy Policy, or earlier on your written request, unless retention is required by law.
6.10 Audit. On reasonable written request, and no more than once per year, we will provide information necessary to demonstrate compliance with this section.
7. Fees and billing
- Subscription fees, channel fees and billing frequency are shown at the point of purchase.
- Fees are billed in advance and are non-refundable, including for partial billing periods.
- We may change pricing with at least 30 days' notice before it applies to your next billing period.
- Where you subscribe through a platform's app store, that platform's billing terms also apply.
- Unpaid accounts may be suspended after notice.
8. Acceptable use
You agree not to:
- use the Service unlawfully, or in breach of the terms of any connected platform;
- attempt to gain unauthorized access to the Service, other tenants' data, or our infrastructure;
- probe, scan, or load-test the Service without our written permission;
- resell or provide the Service to third parties except as expressly permitted;
- upload malicious code, or use the Service to store or transmit unlawful content.
We may suspend access where we reasonably believe this section has been breached, or where continued access presents a security risk.
9. Availability and support
We aim to keep the Service available and to fix faults promptly, but we do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party platform outages, and API rate limits imposed by connected platforms may affect synchronization.
Support is provided by email at info@galaxyprofessionals.com. We aim to respond within one business day.
10. Third-party platforms
Rosta depends on third-party APIs (including Shopify, Etsy, eBay, Amazon, WooCommerce and accounting providers). We are not responsible for those platforms' availability, changes to their APIs, their fees, or their policies. Changes made by a platform may require changes to the Service.
11. Termination
- By you: cancel at any time from your account or by uninstalling the app. Cancellation takes effect at the end of the current billing period unless stated otherwise.
- By us: we may terminate or suspend for material breach of these Terms, non-payment, or where required by law, with notice where reasonably possible.
- On termination: your right to use the Service ends. Export your data before cancelling; we delete it in line with our Privacy Policy.
12. Warranties and disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of liability
To the fullest extent permitted by law:
- neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data;
- our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
14. Indemnity
You agree to indemnify us against claims arising from your unlawful use of the Service, your breach of these Terms, or your breach of a connected platform's terms.
15. Changes to these Terms
We may update these Terms. We will post the updated version and change the "Last updated" date, and will notify account holders by email where changes are material. Continued use after the effective date means you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law rules. The state and federal courts located in New York have exclusive jurisdiction over any dispute arising out of these Terms.
17. Contact
Galaxy Professionals Tonawanda, New York, United States info@galaxyprofessionals.com